Returns & Exchanges

 Replacement Policy

We stand behind every product that we sell.

If the gift you have purchased arrives in a damaged or faulty condition please contact us immediately and we will arrange for a replacement.-No questions asked.

 

Consumer Protection

Good news! New Zealand has some of the best consumer protection laws in the world!

  • The Fair Trading Act (1986) -This protects you against being misled or treated unfairly by any retailer in NZ. The Act prohibits misleading and deceptive conduct, unsubstantiated claims, false representations and certain unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.
  • Consumer Guarantees Act (1993) - Covers things like the product must be of acceptable quality and be fit for a particular purpose that you asked about. It must also match the description given in this website and be delivered in a reasonable time and if something goes wrong, you have the right to insist that the seller or service provider fixes things.

 

Out of Stock Items

Occasionally due to availability exact items may vary from those described. Should this situation occur we will contact you to discuss your preferred options and alternatives.